SynChronize - Launch of key customer focussed initiative

Synaptris recognizes the importance of connecting and collaborating with its customers as it continues to expand its product range to reach new markets. With the launch of the customer initiative "SynChronize", Synaptris has taken another important step towards strengthening customer relationships, understanding their changing needs and gaining customer confidence.

Some of the key elements of the SynChronize initiative are:

• Product Usage: This program is designed to obtain valuable customer feedback that can aid in assessing Synaptris’s efficiency in meeting customer needs. This would enable Synaptris to understand and meet information needs of customers in an enhanced manner.
• Product Updates and Upgrade Offers: Synaptris Customers can now stay informed of every version release with information on latest features, improvements and exiting upgrade offers.
• New product launch information: Synaptris is soon to launch revolutionary solutions in the information management space. Customers can now stay updated with instant alerts on new product launches!

As part of the SynChronize initiative, we will also be launching a Customer Community portal, with the following features.

• New product updates with free trials and demonstrations.
• Product upgrades with version comparisons, free trials and easy upgrade options.
• EOL announcements
• Forum for customers to post technical and business queries and receive instant answers
• Blog for customers to post their thoughts, suggestions and experiences

Synaptris has also initiated Customer Satisfaction Surveys to better understand the expectations and satisfaction levels of customers. The survey has been introduced to new customers acquired in January & February and will be introduced to the entire Synaptris customer base in a phased manner.

The New Customer Relations Team
Henna Mehrotra, Customer Relations Team
Phone: +1 650 386 5086 | Fax: +1 408 273 6615
Email: henna.mehrotra@synaptris.com