Customer Profile

Royal Philips Electronics of the Netherlands is one of the biggest electronics companies in the world and the largest electronics company in Europe with sales of EUR 31.8 billion in 2002.

Challenge

At Philips, reporting complexity and time invested in reporting were both very high due to the company having a large volume of data in NSFs and a large number of users trying to access that data.

Philips’ reporting system also had numerous data elements and multiple Notes views. With indexes growing bigger and bigger, the database performance levels naturally started deteriorating.

Philips needed a powerful solution – one that would enhance database performance and move reporting to business users.

Solution

IntelliPRINT Analytics - A Notes and Domino add-on for data analysis, querying and reporting from various Lotus Notes applications.

Business Benefits

• IntelliPrint Analytics has ushered in operational effectiveness for the business function (Audit).
• The Philips team received much needed efficiency for providing self-service information – reducing the time and staff needed for reporting.
• What used to be a semi-automated process, with days of work on databases and spreadsheets, now only takes minutes with IntelliPRINT Reporting.
• Philips team is now able to ask lots of questions, based on qualified and accurate data, which was earlier either not available or difficult to generate.
• IntelliPRINT has been a good morale booster because business users are receiving near real-time answers to their queries, which increases their ability to work with confidence.
• Since the product is very easy to use, with spreadsheet-type of interface, even a non-technical user at Philips can generate a desired report easily.
• Fast, tangible ROI - incremental benefits year after year.
• Increased productivity – report creation time reduced.
• Reduced dependency on IT and lesser drain on internal resources.
• Cost efficiency and no additional outflow for scaling up.